Welcome to RACER 1927's FAQ.
Find here all the answers to your questions and more.
Product & stock
You can use a mild soap, like Marseille soap, as well as a soft cloth.
On leather gloves you can use a very light glycerine soap to clean them, and then apply special milk for leather to feed them.
Do not use bleach or any softener.
Do not put your gloves in the washing machine, it could damage the quality of the materials and treatments of your gloves.
It depends on the fitting you want, but also on the composition of the glove.
You can know the fitting of each product thanks to the "Fitting" indications available on our product pages.
RACER TIPS: A leather glove will tend to grow over time, in this case choose the lower size instead.
Our heating collection
When you buy heated gloves, they are delivered to you in a box containing :
- Your pair of gloves
- Two batteries
- An adapted charger
- A manual
You can wash your heating jacket by hand, don't forget to first remove the energy bank (external battery).
Do not use bleach or any softener.
Do not put your gloves in the washing machine, or if washed by hand, fully submerged.
This will damage the heating system.
Do not dry your gloves on a heat source (radiator, wood stove, fireplace, etc...).
For the outside use a damp cloth as well as a mild soap like Marseille soap.
To deodorize the interior, you can use non-allergenic essential oils for skin contact, or a deodorant/disinfectant spray like those used for shoes.
You can also place bamboo charcoal deodorizing pouches in the glove.
When your heating gloves are unused for more than 2 weeks, you can remove the 2 batteries. They will be preserved from moisture, optimizing their lifespan.
RACER TIPS: For more confortable use, turn on your gloves five minutes before using them.
Do not let your gloves on a heat source (radiator, wood stove, fireplace, etc...).
For more information, read the instructions for RACER heating gloves.
And what about summer? All our tips here.
Lithium being a fragile material and reacting to various factors (outside temperature, climate, respect of the refill cycles, etc...), the observed autonomy is of 2h (for the highest intensity) and up to 6h (for the lowest intensity).
RACER TIPS: Please note that using the boost mode of your gloves, you will significantly reduces their battery life.
Your charger has a LED that switches from red (empty batteries) to green (batteries charged >80%).
RACER TIPS: In order to get a 100% recharge of your batteries, we invite you to leave them in charge for 4/5 hours, even if the LED turns green. By unplugging your batteries before, the battery life will not be complete.
We recommend you to ideally recharge your batteries every 2/3 months. When you are preparing to store your heating gloves for a long period of time (>2 weeks), it is important to:
1 - Set your batteries to a charge level between 30 and 50%. This level is reached when the LED flashes green.
2 - Store your batteries in a place not subject to high temperatures (<25°C). The lower the room temperature is, better the storage/wintering conditions will be.
3 - To carry out a cycle of use: Charge (100%) / Discharge (at the 30/50% threshold)
RACER TIPS: To reduce the risk of runaway, degassing and ignition, you can store your batteries in a metal box or PVC.
Yes, it is possible to purchase additional batteries.
For some heating gloves, you can connect two batteries in the same glove which doubles the battery life. You will thus have up to 10 hours of autonomy using the lowest intensity.
The warranty for RACER heating gloves is 2 years.
The batteries are guaranteed 6 months from the date of purchase.
INFORMATION: In the year following the purchase, if you notice a swelling of the batteries, we will take over the return of the new batteries if the recommended conditions of use are met.
Batteries are a consumable with a high risk of wear depending on the use made of them.
Our batteries are guaranteed 6 months from the date of purchase. This period is extended to 2 years for the following reasons only:
1 - Swelling of batteries.
2 - Total absence of battery charge.
Delivery & tracking
The complete list of all the available countries is here.
You can track your purchases by going to your profile in the "Orders history" section.
Click on the order you want to follow, you will then have access to the Colissimo or Chronopost tracking link.
Return & warranty
You have 15 days after receipt of a product to return it in its original and complete state (original labels attached, packaging) guaranteeing its integrity when shipped for return.
Go to your account space in "My Orders/Return Request" to make your request.
Remember to indicate the reasons of the return.
Returns outside France:
For your product returns, when you are outside the EU, please add on your document a value of €0 (because of a return).
To guarantee a compliant return of order you agree to:Return the items in their original condition and complete, with all the original labels attached, in a packaging guaranteeing their integrity during their transport.
Then you can send us back your product at your expenses to the adress below:
40 RUE DU LANGUEDOC
11200 LEZIGNAN CORBIERES
You must send the package in DDP = Delivered Duty Paid, to be accepted upon arrival at the warehouse
When you purchase a RACER product, you have a 2-year warranty following the date of purchase.
1 - Defective product purchased less than 30 days ago.
- Purchased on our website racer1927.com:
You can proceed with the return request via your customer account in "My Orders/ Return Request".
- Purchased from a partner website or shop: You can go to our service page and open a support file.
2 - Defective product purchased less than 2 years ago.
Purchase on our website racer1927.com or in a partner store:
You can go to our service page and open a support file. All the steps to follow will be explained.
Remember to download your proof of purchase, mandatory for any request.
3 - Defective product purchased more than 2 years ago.
Your product is no longer under warranty.
Providing you with products that allow you to evolve in your activities with serenity and protection is an integral part of our DNA. We take great care to always offer products that respect our commitments.
The seniority of your pair of gloves does not allow us to reach this level of requirement, so we cannot exchange.
For any service request, you can go directly through our service module on our website.
For France, if your purchase is less than 3 months old, we will provide you with a return label.
If the purchase date is more than 3 months the return costs will be charged to you in DDP obligatorily.
Registering your product on our website allows you to be have a warranty for your RACER gloves and protections.
To do this, go to the "Register my product" page of the RACER customer service.
You will then be able to complete the addition form.
All our gloves and accessories have a 2 year warranty from the date of purchase.
Performance guarantee (autonomy): 6 months.
↳ Extended warranty to 2 years for exceptional defects (deformation, absence of load and/or operation).
1 - You can find the desired product on our site through the top search bar.
2 -You can find us in our partner stores in France, Europe, America and Asia.
Head to the "Find us" section at the page bottom. Then click on "Contact".
Once on the form, click on the category that best suits to your request and let our team handle the rest.
At the page bottom, it is possible for you to register with your email address.
You will be then a part of our list and access to all our deals and news.
You still have a question?
Blog articles that might interest you:
We have always aspired to offer the best in technology and comfort, so that we no longer have to worry about the cold. In 1982, the first heated Racer glove was created for motorcycles. This model was the first important step in our efforts to become the world's reference in heated products, and since then we have continued to develop our models.
Hand protection, what are the different types of leather that make up Racer gloves and their advantages.
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The summer season is beginning and winter protective equipment, especially heated gloves, is no longer required. It's time to put them in storage and we are here to guide you with this task, in order to limit the risk of incidents and optimise the life of your batteries.
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