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F.A.Q
Welcome to RACER 1927's FAQ.
Find here all the answers to your questions and more.
Product & stock
How do I know my glove size ?
You can know your glove size by measuring your hand according to our size chart available on our product pages.
Click here to go directly to the "Size chart" page.
If you wish, you can also print our reference here.
How do I clean my gloves?
You can use a mild soap, like Marseille soap, as well as a soft cloth.
On leather gloves you can use a very light glycerine soap to clean them, and then apply special milk for leather to feed them.
CAUTION !
Do not use bleach or any softener.
Do not put your gloves in the washing machine, it could damage the quality of the materials and treatments of your gloves.
I’m between sizes, which one do I choose?
It depends on the fitting you want, but also on the composition of the glove.
You can know the fitting of each product thanks to the "Fitting" indications available on our product pages.
RACER TIPS: A leather glove will tend to grow over time, in this case choose the lower size instead.
Our heating collection
What is in the heating gloves box?
When you buy heated gloves, they are delivered to you in a box containing :
- Your pair of gloves
- Two batteries
- An adapted charger
- A manual
How do I clean my heating vest?
You can wash your heating jacket by hand, don't forget to first remove the energy bank (external battery).
CAUTION!
Do not use bleach or any softener.
How do I clean my heating gloves?
CAUTION!
Do not put your gloves in the washing machine, or if washed by hand, fully submerged.
This will damage the heating system.
Do not dry your gloves on a heat source (radiator, wood stove, fireplace, etc...).
For the outside use a damp cloth as well as a mild soap like Marseille soap.
To deodorize the interior, you can use non-allergenic essential oils for skin contact, or a deodorant/disinfectant spray like those used for shoes.
You can also place bamboo charcoal deodorizing pouches in the glove.
How do I take care of my heating gloves?
When your heating gloves are unused for more than 2 weeks, you can remove the 2 batteries. They will be preserved from moisture, optimizing their lifespan.
RACER TIPS: For more confortable use, turn on your gloves five minutes before using them.
CAUTION!
Do not let your gloves on a heat source (radiator, wood stove, fireplace, etc...).
For more information, read the instructions for RACER heating gloves.
And what about summer? All our tips here.
What is the battery life?
Lithium being a fragile material and reacting to various factors (outside temperature, climate, respect of the refill cycles, etc...), the observed autonomy is of 2h (for the highest intensity) and up to 6h (for the lowest intensity).
RACER TIPS: Please note that using the boost mode of your gloves, you will significantly reduces their battery life.
How long will it take to charge batteries?
Your charger has a LED that switches from red (empty batteries) to green (batteries charged >80%).
RACER TIPS: In order to get a 100% recharge of your batteries, we invite you to leave them in charge for 4/5 hours, even if the LED turns green. By unplugging your batteries before, the battery life will not be complete.
How do I preserve my batteries?
We recommend you to ideally recharge your batteries every 2/3 months. When you are preparing to store your heating gloves for a long period of time (>2 weeks), it is important to:
1 - Set your batteries to a charge level between 30 and 50%. This level is reached when the LED flashes green.
2 - Store your batteries in a place not subject to high temperatures (<25°C). The lower the room temperature is, better the storage/wintering conditions will be.
3 - To carry out a cycle of use: Charge (100%) / Discharge (at the 30/50% threshold)
RACER TIPS: To reduce the risk of runaway, degassing and ignition, you can store your batteries in a metal box or PVC.
Is it possible to purchase additional batteries?
Yes, it is possible to purchase additional batteries.
For some heating gloves, you can connect two batteries in the same glove which doubles the battery life. You will thus have up to 10 hours of autonomy using the lowest intensity.
What is the warranty period for heated gloves?
The warranty for RACER heating gloves is 2 years.
The batteries are guaranteed 6 months from the date of purchase.
INFORMATION: In the year following the purchase, if you notice a swelling of the batteries, we will take over the return of the new batteries if the recommended conditions of use are met.
Why my gloves aren't getting warm?
CAUTION
Batteries are a consumable with a high risk of wear depending on the use made of them.
Our batteries are guaranteed 6 months from the date of purchase. This period is extended to 2 years for the following reasons only:
1 - Swelling of batteries.
2 - Total absence of battery charge.
Delivery & tracking
Where can I find out about shipping methods and prices?
In which country can I be delivered?
The complete list of all the available countries is here.
How can I track my purchases?
You can track your purchases by going to your profile in the "Orders history" section.
Click on the order you want to follow, you will then have access to the Colissimo or Chronopost tracking link.
Return & warranty
How can I return a product for a change of heart or to modify the size?
You have 15 days after receipt of a product to return it in its original and complete state (original labels attached, packaging) guaranteeing its integrity when shipped for return.
Go to your account space in "My Orders/Return Request" to make your request.
CAUTION:
Remember to indicate the reasons of the return.
Returns outside France:
For your product returns, when you are outside the EU, please add on your document a value of €0 (because of a return).
To guarantee a compliant return of order you agree to:Return the items in their original condition and complete,
Then you can send us back your product at your expenses to the adress below:
RACER
40 RUE DU LANGUEDOC
11200 LEZIGNAN CORBIERES
France
You must send the package in DDP = Delivered Duty Paid, to be accepted upon arrival at the warehouse
How do I return a defective product?
When you purchase a RACER product, you have a 2-year warranty following the date of purchase.
1 - Defective product purchased less than 30 days ago.
- Purchased on our website racer1927.com:
You can proceed with the return request via your customer account in "My Orders/ Return Request".
- Purchased from a partner website or shop: You can go to our service page and open a support file.
2 - Defective product purchased less than 2 years ago.
Purchase on our website racer1927.com or in a partner store:
You can go to our service page and open a support file. All the steps to follow will be explained.
CAUTION :
Remember to download your proof of purchase, mandatory for any request.
3 - Defective product purchased more than 2 years ago.
Your product is no longer under warranty.
Providing you with products that allow you to evolve in your activities with serenity and protection is an integral part of our DNA. We take great care to always offer products that respect our commitments.
The seniority of your pair of gloves does not allow us to reach this level of requirement, so we cannot exchange.
What is the customer service procedure?
For any service request, you can go directly through our service module on our website.
INFORMATION :
For France, if your purchase is less than 3 months old, we will provide you with a return label.
If the purchase date is more than 3 months the return costs will be charged to you in DDP obligatorily.
How can I register my RACER product?
Registering your product on our website allows you to be have a warranty for your RACER gloves and protections.
To do this, go to the "Register my product" page of the RACER customer service.
You will then be able to complete the addition form.
How long is my warranty?
All our gloves and accessories have a 2 year warranty from the date of purchase.
Performance guarantee (autonomy): 6 months.
↳ Extended warranty to 2 years for exceptional defects (deformation, absence of load and/or operation).
Caution:
The warranty does not apply if the defect found does not come from the product but from improper use of it (breakage, fall, contact with water, non-compliance with maintenance instructions, attempt to repair electronic systems or other components)
General informations
Where can I find a specific product?
1 - You can find the desired product on our site through the top search bar.
2 -You can find us in our partner stores in France, Europe, America and Asia.
How can I contact RACER's Customer Service?
Head to the "Find us" section at the page bottom. Then click on "Contact".
Once on the form, click on the category that best suits to your request and let our team handle the rest.
How do I subscribe to the newsletter?
At the page bottom, it is possible for you to register with your email address.
You will be then a part of our list and access to all our deals and news.
Our privacy policy
At the page bottom, you will find in the category "Practical information", and our privacy policy in the section "Legal information".
Our quality policy
Our gloves are CE approved.
Add your glove lot number to see the "declaration of conformity".
General conditions
At the page bottom, find in the category "Practical information" find our privacy policy in the section "General conditions".
You still have a question?
Blog articles that might interest you:
Innovation at the heart of our heating range
We have always aspired to offer the best in technology and comfort, so that we no longer have to worry about the cold. In 1982, the first heated Racer glove was created for motorcycles. This model was the first important step in our efforts to become the world's reference in heated products, and since then we have continued to develop our models.
Hand protection, what are the different types of leather that make up Racer gloves and their advantages.
In most gloves, we add leather to maximize comfort, protect you and give you a premium look. With all the different types of leather and the multitude of special needs, you want to know the differences and benefits of each.
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Paralpinism or mountain flying is the combination of a high mountain ascent and a paragliding descent. Juliette Liso y Claret tells us about her last adventure with Maxime Fiorani on the Meije, queen of the Ecrins.
Ready ? Go ! : Mountaineering
Get ready and go ! That’s our weekly webseries to share with you how to choose and check gear for your next rides, flies and climbs. Today, as the last part of this serial, our Asia-Pacific business manager who is also a 20 years veteran IFMGA mountain guide will tell you how to prepare your next alpine climbing.