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F.A.Q
Welcome to RACER 1927's FAQ.
Find here all the answers to your questions and more.
Product & stock
How do you know the size of your gloves?
You can determine your glove size by measuring your hand and using the size guide on our product pages.
See also "Size guide".
If you wish, you can also print out our guide here.
How do you clean your gloves?
Use mild soap, sush as household soap, and a soft cloth.
On leather gloves use glycerine soap very lightly to clean them, and then apply leather milk to nourish them.
WARNING!
Do not use bleach or softener.
Do not put your gloves in the washing machine: it could affect the quality of your glove materials and treatments.
I’m between two sizes, which one should I choose?
It depends on the fitting you want and the composition of the glove.
You can determine the fitting of each item using the "Cut" indications shown on our product pages.
TIP: Leather gloves tend to expand over time, so ensure that you choose the smaller size.
Our heating collection
What does a heating case contain?
When you buy heated gloves, they come in a box with:
- The gloves
- Two batteries
- A charger
- User instructions
How do I take care of my heated vest?
Wash your heated jacket by hand, removing the energy bank (external battery) first.
WARNING!
Do not use bleach or softener.
How do I take care of my heated gloves?
If you are not going to use your heated gloves for more than 2 weeks, remove the 2 batteries and keep them away from moisture to optimize their service life.
TIP: For best results, turn on your gloves five minutes before using them.
Do not put your gloves on a hot surface to dry them (wood-burning stove, fireplace, radiator, etc.)
For the outside use a damp cloth as well as a mild soap like Marseille soap.
To deodorize the interior, you can use non-allergenic essential oils for skin contact, or a deodorant/disinfectant spray like those used for shoes.
You can also place bamboo charcoal deodorizing pouches in the glove.
How long do the batteries last?
As Lithium is a fragile material that reacts to a variety of factors (outside temperature, climate, observing rechargin cycles, etc.), they should last 2 hours (for the highest intensity) and up to 4 hours 40 minutes (for the lowest intensity).
TIPS: Please note that using your gloves' boost mode will considerably reduce battery life.
How long does it take to charge your batteries?
Your charger has a LED that changes from red (flat batteries) to green (batteries charged >80%).
TIP: In order to charge your batteries fully, we recommend leaving them on charge for 4/5 hours, even if the LED goes green. Taking your batteries off charge early will reduce battery.
How do I preserve my batteries?
We recommend that you recharge your batteries ideally every 2/3 months. When preparing to put your heated gloves away for a long period (>2 weeks), it is important to:
1 - Set your batteries to a charge level of between 30 and 50%. This level is reached when the LED flashes green.
2 - Store your batteries somewhere not subject to high temperatures (<25°C). The lower the room temperature, the better the storage/wintering conditions.e.
3 - Carry out an operating cycle: Charge (100%) / Discharge (at 30/50% threshold)
TIPS: To limit the risk of runaway, degassing and ignition, store your batteries in a metal or PVC box.
The thumb and palm of my gloves do not heat up
The way our heated gloves are manufactured means that you can heat the top, the most exposed area. The inside of the fingers and palm are better protected.
The heating structure extends to the end of each finger and folds back slightly to ensure that the end of each finger heats up, this the area which is most sensitive and fragile.
Why are my gloves not very warm?
WARNING
Batteries are a consumable subject to significant wear depending on the use made of them.
Our batteries are guaranteed for 6 months after the purchase date. This period is extended to 2 years for the following reasons only:
1 - Battery swelling.
2 - Total absence of battery charge.
Is it possible to buy additional batteries?
Yes, you can buy additional batteries.
For some heated gloves, you can connect two batteries in the same glove, which will double the range. This will give you up to 10 hours of battery life using the lowest intensity.
I have a battery life problem
This section covers Connectic 5, Connectic 5 Mitt, Eglove 4, Eglove Urban 4, Heat 4 and Reaction gloves.
Your gloves are switched on but go orange and red very quickly?
Charge your batteries for at least 4 hours.
If the problem persists, contact the Racer after-sales service
My gloves don't connect - what should I do?
This section covers Connectic 5, Connectic 5 Mitt, Eglove 4, Eglove Urban 4, Heat 4 and Reaction gloves.
There are several possible causes.
1. Your gloves are not matched
On 1st use, you must match your gloves. Refer to the user instructions or do the following:
a. Connect the battery to the right glove
b. Press the button for 10 seconds until glove flashes "purple"
c. Connect the battery to the left glove
d. The glove light should go green and then go out.
If this fails, repeat the procedure two or three times. If the problem persists, contact the RACER after-sales service support department.
2. Connected mode is triggered
Ensure that you press the button for 2-3 seconds, then release it.
By double-pressing the button, you trigger connected mode: the glove will try to connect to the app rather than the other glove to heat up.
3. The module has been set to forced standby
After a long period of non-use, the left glove can be switched to off mode to preserve the battery.
If this is the case, disconnect the battery from the left glove and reconnect it. For the right glove, just pressing the button will be sufficient.
For how long are heated gloves guaranteed?
RACER heated gloves are guaranteed for 2 years.
Batteries are guaranteed for 6 months after purchase.
INFORMATION: If, within a year of purchase, you notice battery swelling, we will send new batteries if the recommended conditions of use have been met.
Why my gloves aren't getting warm?
CAUTION
Batteries are a consumable with a high risk of wear depending on the use made of them.
Our batteries are guaranteed 6 months from the date of purchase. This period is extended to 2 years for the following reasons only:
1 - Swelling of batteries.
2 - Total absence of battery charge.
Delivery & tracking
Where can I find out about shipping methods and prices?
To which countries can they be delivered?
The full list of all the available countries can be found here.
How can I track my purchases?
Track your purchases by going to your profile, and the "Order history" section.
Click on the order you wish to track: you will then have access to the Colissimo or Chronopost tracking link.
Return & guarantee
How can I return a product to change size or if you have changed your mind??
You have 15 days after receiving a product to return it in its original and complete condition (original labels attached, packaging guaranteeing its integrity during return shipment).
Go to your account space in "My Orders/Return Request" to make your request.
WARNING:
Remember to state the reasons for the return.
Returns outside France:
For your product returns, when you are outside the EU, please mention on your document a value of €0 (because this is a return).
RACER
40 RUE DU LANGUEDOC
11200 LEZIGNAN CORBIERES
France
INFORMATION: if you send your retun with shipping corst and taxes due, we will not be able to accept them.
How do I return a defective product?
When you purchase a RACER product, you receive a 2-year guarantee from the date of purchase.
1 - Defective product purchased less than 30 days ago.
- Purchased from racer1927.com:
You can make the return request via your customer account in "My Orders/ Return Request".
- Purchased from a partner site or shop: Visit our after-sales service page and open a care file.
2 - Defective product purchased less than 2 years ago.
Purchase on racer1927.com or in a partner store:
Visit our after-sales service page and open a care file. All the steps to follow will be explained step by step.
N.B.:
Remember to upload your proof of purchase, mandatory for any request.
3 - Defective product purchased more than 2 years ago.
Your product is out of guarantee.
Providing you with products that allow you to progress in your activities with peace of mind and protection is an integral part of our DNA. We take great care to always offer products that respect our commitments.
Since the age of your pair of gloves does not allow us to achieve this level of commitment, we cannot exchange them.
What is the after-sales service procedure?
For any after-sales service request, go straight to our after-sales service module on our website.
INFORMATION:
For France, if your purchase is less than 3 months old, we will provide you with a return label.
If the purchase is more than 3 months old, you must pay the reurn costs in DDP.
How do I register my RACER product?
By registering your product on our website, your RACER gloves and protectors are covered.
To do this, go to the "Register my product" page of the RACER after-sales service.
You will then be able to complete the add form.
How long is my warranty?
All our gloves and accessories have a 2 year warranty from the date of purchase.
Performance guarantee (autonomy): 6 months.
INFORMATION: If, within a year of purchase, you notice battery swelling, we will send new batteries if the recommended conditions of use have been met.
The warranty does not apply if the defect found does not come from the product but from improper use of it (breakage, fall, contact with water, non-compliance with maintenance instructions, attempt to repair electronic systems or other components)
General information
What means of payment are accepted?
You can pay Racer 1927 in two ways:
- Debit card:
A quick and efficient way to shop online. We accept debit cards such as MasterCard and Visa.
- You can also pay for purchases via your PayPal account.
We would like to remind you that all transactions are secure and encrypted using SSL protocol, so you do not run any risk when making a purchase on our website.
Where can I find a specific product?
1 - You will find the product you are looking for on our website using the search bar..
2 -You will find us in our partner stores in France, Europe, America and Asia..
How can I contact RACER Customer Service?
Getting in touch is easy!
Head to the "Find us" section at the page bottom. Then click on "Contact".
Once on the form, click on the category that corresopnds to your request and we will get back to you as as soon as possible.
How do I sign up for the newsletter?
At the bottom of the page, you can enter your e-mail address to access the RACER 1927 newsletters.
Privacy policy
At the bottom of the page, you will find our privacy policy in the "Legal Notices" section in the "Practical information" caterogy.
For direct access, click here: Legal information.
Quality policy
Our gloves are CE approved.
View the compliance declaration using your pair's batch number.
For direct access: declaration of conformity
Terms and conditions
At the bottom of the page, you will find our privacy policy in the "General terms and conditions" section in the "Practical information" category.
For direct access: General conditions.
You still have a question?
Blog articles that might interest you:
Innovation at the heart of our heating range
We have always aspired to offer the best in technology and comfort, so that we no longer have to worry about the cold. In 1982, the first heated Racer glove was created for motorcycles. This model was the first important step in our efforts to become the world's reference in heated products, and since then we have continued to develop our models.
Hand protection, what are the different types of leather that make up Racer gloves and their advantages.
In most gloves, we add leather to maximize comfort, protect you and give you a premium look. With all the different types of leather and the multitude of special needs, you want to know the differences and benefits of each.
Paralpinism, Juliette tells us about her last adventure with Maxime Fiorani on the Meije, queen of the Ecrins.
Paralpinism or mountain flying is the combination of a high mountain ascent and a paragliding descent. Juliette Liso y Claret tells us about her last adventure with Maxime Fiorani on the Meije, queen of the Ecrins.
